As hybrid IT is increasingly becoming the norm, with companies blending the best of flexible cloud-based platforms and services with existing IT infrastructure investment on-premises, the effectiveness of cloud management comes under scrutiny. Unforeseen complexities of workload migration have already prompted a call for action. Some providers are taking steps to acquire vendor-specific accreditations for fully managed cloud engagements. Others are eager to go the extra mile to automate business processes, enabling a unified cloud experience with tools and plug-ins. Is there a winning model? what types of managed service capabilities will be important for the next year and beyond?