What's the point of DevOps and digital transformation? Is this just another “IT project” with limited business value, or will they deliver real value to the business? The goal of digital transformation is to change the business with new models, new services, new value, and new ways to connect with customers. Consider the observations of the World Economic Forum's Digital Transformation Initiative, where they argue that a digital transformation will lead to improved customer experience and outcomes, efficiencies, and business models.

One of the key ways to enable these changes is “agile and digital-savvy leadership” and a technology infrastructure that is ready to respond to changing demands.