Technology has drastically transformed consumer habits, with increasing demands for ease, convenience, hyper-personalisation and immediacy. The customer experience function has become paramount to a business's success as competing brands continue to enhance their digital customer experience to remain competitive. How are your digital transformation initiatives responding to these new market realities? We will explore:

- Characteristics and expectations of the new-age, digitally-conscious customer 

- Key pillars for delivering impactful customer experiences via communications

- Effective approaches to change management and achieve buy-in within the entire organisation