Case Study: Advanced Application and Flexible Modification Features Improve Cross-National IT Support Efficiency

 

User Background:

IT Support Manager of a Logistics Enterprise - Manager Wang

 

Use Case:

Manager Wang is responsible for managing IT support needs for the company's global branches. Due to the variability of logistics operations, applicants often need to modify their connection applications after submission or resubmit applications due to plan changes. However, the previous system did not allow applicants to modify submitted applications, leading to multiple resubmissions and increased workload. Additionally, applicants often needed to apply in real-time during emergencies, causing communication inconveniences.

 

Solution:

MAVIS's advanced application and flexible modification features greatly benefited Manager Wang's team. Now, applicants can submit applications in advance before use, no longer needing to wait until the moment of use to make requests, providing greater time flexibility. Moreover, applicants can modify submitted applications within the system at any time, allowing changes based on actual needs, improving application accuracy and timeliness, significantly reducing duplicate work and error risks, and enhancing the flexibility and efficiency of application processing.

 

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Case Study: Quick Reapplication and Notification Optimization Features Ensure Financial Institution Security and Compliance

 

User Background:

Information Technology Director of a Financial Institution - Manager Zhang

 

Use Case:

Manager Zhang is responsible for ensuring the security and compliance of the financial institution's systems. Due to the high requirements of the financial industry, employees sometimes need to resubmit or modify connection applications after submission, and the system does not allow for quick and convenient completion of these operations. Additionally, Manager Zhang needed to receive timely notifications that met requirements during the review process to quickly respond to potential security threats.

 

Solution:

MAVIS's quick reapplication feature allows Manager Zhang's team to easily copy past application information for resubmission, ensuring applications remain accurate and timely, avoiding duplicate work and unnecessary delays. Meanwhile, MAVIS's notification optimization feature provides flexible notification settings, allowing managers to set notification conditions based on actual needs, sending notifications only when specific conditions are met or not met, enhancing overall system security and compliance management, and ensuring timely response to security risks.

 

In-depth Look at Just-In-Time Access (Connection & Login)

In the latest version, MAVIS introduces four new features that significantly enhance the flexibility and efficiency of enterprise connection management:

1. Advance Application: Users can submit login or connection applications in advance, no longer limited to real-time operations, enhancing enterprise communication flexibility.

2. Flexible Modification: Allows users to modify submitted applications within the system, updating information based on actual needs, and ensuring application content accuracy.

3. Quick Reapplication: Through the function of copying past applications, users can quickly initiate new applications, especially suitable for scenarios requiring frequent identical connections, saving time on re-entering information.

4. Notification Optimization: Improved system notification function provides more precise notification condition settings. Enterprises can set notification scopes according to needs, improving the timeliness and effectiveness of alerts.

• Notify within range: Only send notifications when conditions are met.

• Notify when out of range: Only send notifications when conditions are not met.

• Notify for all ranges: Send notifications regardless of whether conditions are met.