With over eight years of experience in ITSM, Ashwin Ram has authored several articles, best practice blogs, and white papers across various topics, including KPIs and metrics, and AI in ITSM. Over the years, Ashwin has presented at multiple industry and ManageEngine events including user conferences, seminars, and the ITSM day mini-conference. Enthusiastic to interact with tech journalists, enthusiasts, and IT leaders, Ashwin is a regular at IT and ITSM conferences, representing ManageEngine.