Neil represents the Voice of the Customer & Developer at Twilio, influencing product development strategies for Twilio to ensure our product and service offerings meet international market demands at scale. He has over 15 years experience consulting with CIOs, CTOs and Engineering teams to help them improve their CX engagement strategies. He also has in-depth experience building Systems Integrator Partner ecosystem across the region and has extensive knowledge of Twilio's platform stack. Prior to joining Twilio, Neil was Senior Director of Engineering at SK Planet (Internet platform division of SK Telecom) and also Co-founder & Director of Product Management at Orastream, World's 1st Adaptive Hi-Fi Audio Streaming.