Thought Leadership Series

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Hotel Technologies, Cloud and COVID-19

COVID-19 has caused significant global impact across all sectors and the hospitality industry is among the hardest hit. Ongoing and frequent changes to restrictions on trading and travel have significantly impacted hospitality business turnover. On the hotel front, owners are faced with the unprecedented challenge of transforming their business operations to ensure employees’ and customers’ health and safety, and meeting the new customer expectations as demand for hotel services slowly return. Nguyen Trieu Khang, Group Chief Technology Architect at Accor, shares with us his take on the evolving hotel landscape and how to cope with this disruptive shift.

  • How was the hotel industry operating pre-pandemic and what was Accor’s role?
  • What are some of the long term impacts and challenges of COVID-19 on the hotel business?
  • What was the hotel industry’s approach and views on digital transformation? And how has the technology strategy of hotels changed since the onset of COVID-19?
  • What is the way forward for hotels to leverage on cloud technologies?
  • In your view, how can hospitality management companies, like Accor, better collaborate with hotel owners on digital transformation knowledge-sharing and strategy implementation?
  • You mentioned your passion for startups. What motivated you to get involved and interested in advising on their tech management practices?
  • What is the most rewarding or favourite part of your role as a digital transformation leader?


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