- How was the hotel industry operating pre-pandemic and what was Accor’s role?
- What are some of the long term impacts and challenges of COVID-19 on the hotel business?
- What was the hotel industry’s approach and views on digital transformation? And how has the technology strategy of hotels changed since the onset of COVID-19?
- What is the way forward for hotels to leverage on cloud technologies?
- In your view, how can hospitality management companies, like Accor, better collaborate with hotel owners on digital transformation knowledge-sharing and strategy implementation?
- You mentioned your passion for startups. What motivated you to get involved and interested in advising on their tech management practices?
- What is the most rewarding or favourite part of your role as a digital transformation leader?