2023 Conference Programme

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Practical applications of GenAI in customer support and operations

12 Oct 2023
Digital Innovations Theatre

April International is an global leader in the private medical insurance. With the support of Co-creation Lab and Novo.ai, they're leveraging the power of GenAI to increase productivity, customer satisfaction and operational efficiency. In this fireside chat, the regional CEO of April and the MD of Co-creation Lab will discuss the keys to unlocking incredible value for internal and external users, building on top of existing systems and leveraging the teams' expertise. And will share their excitement of this will redefine ways to do business in a highly regulated and conservative industry.


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